Refund Policy

Introduction

At AI Torch, we strive to provide exceptional services and products. This Refund Policy outlines the circumstances under which refunds may be granted for our services and products.

Service-Based Projects

Consulting and Development Services

For custom consulting, development, and implementation services:

• Project Cancellation: If you cancel a project before work begins, a full refund of any advance payment will be provided
• Partial Completion: For projects cancelled after work has commenced, refunds will be calculated based on work completed and resources allocated
• Milestone-Based Projects: Refunds are not provided for completed and approved milestones
• Time and Materials: Refunds are not applicable for time already spent on your project

Software Products and Licenses

SMAI and Other Products

For our software products and licenses:

• Trial Period: We offer a trial period (if applicable) to evaluate our products before purchase
• 30-Day Satisfaction Guarantee: If you're not satisfied with the product within 30 days of purchase, you may request a refund
• Technical Issues: If the product has technical issues that cannot be resolved, a refund may be granted
• Non-Refundable Items: Customized or configured software, one-time setup fees, and training services are non-refundable

Subscription Services

For subscription-based services:

• Monthly Subscriptions: You may cancel at any time; no refund for the current billing period
• Annual Subscriptions: Pro-rated refunds may be provided for unused months, minus a cancellation fee
• Free Trials: Must be cancelled before the trial period ends to avoid charges
• No Show/No Use: Refunds are not provided for unused subscription periods due to non-use

Training and Workshops

For training sessions, workshops, and educational services:

• Full Refund: Available if cancelled more than 14 days before the scheduled date
• 50% Refund: Available if cancelled 7-14 days before the scheduled date
• No Refund: For cancellations made less than 7 days before the scheduled date
• Rescheduling: Free rescheduling is available up to 7 days before the event

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at info@aitorch.com
2. Provide your order/invoice number and reason for the refund request
3. Include any relevant documentation or details
4. Our team will review your request within 5-7 business days
5. If approved, refunds will be processed within 10-15 business days

Refund Processing

Once your refund is approved:

• Refunds will be issued to the original payment method
• Processing time may vary depending on your bank or payment provider
• You will receive an email confirmation once the refund is processed
• Bank processing times may add 5-10 additional business days

Non-Refundable Items

The following items are non-refundable:

• Completed and delivered services
• Custom development work that has been delivered
• Third-party licenses or services purchased on your behalf
• Domain names and hosting services
• Services or products obtained through promotional offers or discounts (unless otherwise stated)

Exceptions and Special Cases

We understand that exceptional circumstances may arise. In such cases, please contact us to discuss your situation. We will review each case individually and may offer alternative solutions such as credits, exchanges, or extended service periods.

Disputes and Chargebacks

If you have concerns about a charge, please contact us directly before initiating a chargeback with your payment provider. We're committed to resolving issues fairly and promptly. Initiating a chargeback without contacting us may result in suspension of services and additional fees.

Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us: